Returns and refunds

Faulty, damaged or not what you ordered

If an item arrives faulty, damaged or different from what you ordered:

Our own promise, on top of your legal rights: tell us within 30 days of delivery and we'll replace it or refund you in full, including shipping. This doesn't shorten or replace your rights under consumer law.

To claim, email us at hello@luneandpearl.com with your order number and a photo of the problem. We pay the return costs for faulty items, and usually we won't need the item back at all.

This promise is given by:

• Lune & Pearl
• Email: hello@luneandpearl.com

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. To start a return, email us at hello@luneandpearl.com with your order number. We'll reply with the return address and any instructions.

Return shipping for a change of mind is paid by you. We recommend a tracked service, since we can't refund a parcel that doesn't reach us.

Refunds

Refunds go back to the card or payment method you used, within 10 business days of us receiving the return (or of us agreeing a refund for a faulty item). Your bank may take a few more days to show it.

Your rights under consumer law

This policy is in addition to your rights under the consumer law of your country, never instead of them. For example:

• In the UK and the European Union you may cancel an order within 14 days of receiving it without giving a reason. We'll refund the items and the standard delivery cost you paid.
• In Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• In Canada, New Zealand and the United States, your provincial, national and state consumer protections apply in full.

Model withdrawal form (UK and EU)

To cancel, you can simply email us. If you prefer, copy this form into your email or letter (you don't have to use it):

• To Lune & Pearl, hello@luneandpearl.com:
• I hereby give notice that I withdraw from my contract of sale of the following goods: …
• Ordered on … / received on …
• Name: …
• Address: …
• Date: …