Shipping policy

Where we ship and what it costs

Shipping is $4.95 per order, and free on orders of $45.00 or more.

Some countries cost more to reach: there, a fixed amount per order is added to the shipping (the free-shipping offer covers our standard price, not that amount).

You see the shipping cost in your cart before you pay, and we never add to it afterwards. Import duties, where your country charges them, are explained below.

We ship to 70 countries. Choose yours in the store (Deliver to) or in your cart to see its price and delivery time before you pay. Our main destinations are:

• Australia
• Canada
• Germany
• United Kingdom
• United States

When your order ships

We pack your order and hand it to the carrier within 2–4 business days of payment. Orders ship from our fulfilment partner's warehouse in China.

When it ships, we email you a tracking link. If your order has several items, they may arrive in separate parcels.

How long delivery takes

After it ships, delivery usually takes:

These are our carriers' usual times, not guarantees. Customs checks and public holidays can add a few days, and remote or island addresses (Alaska and Hawaii, the Scottish Highlands and Islands, northern Canada, for example) can take longer.

• United States: 5–11 business days
• Canada: 4–7 business days
• United Kingdom: 4–9 business days
• Australia: 4–8 business days
• Germany: 4–9 business days
• Other countries: 2–27 business days (your cart shows your country's)

Import duties and taxes

Your country may charge import duties or taxes when the parcel arrives. They aren't included in our prices and are payable to the carrier or customs. If you'd like an estimate before ordering, email us at hello@luneandpearl.com.

Late, lost or damaged parcels

If your order hasn't arrived 10 business days after the latest delivery estimate, or arrives damaged, email us at hello@luneandpearl.com with your order number (and a photo, for damage). We'll send a replacement or give you a full refund, whichever you prefer.

Please check your shipping address at checkout. If a parcel is returned to us because the address was wrong, we'll reship it at cost or refund the items.